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Shipping & Returns


All Orders to New Zealand are sent via Australia Post - Goods are trackable and Insured for peace of mind

Terms & Policy


1. GST -  Please note that all prices displayed on our website include GST within Australia. If you are outside of Australia the prices displayed are our current international prices.

2. SATISFACTION GUARANTEE - We understand that sometimes it is hard to know exactly what you are getting or understand that sometimes you order a product online and it is not quite what you want.. Our policy is that we will accept returns by first giving us notice informing us of your decision to return within 3 days of receiving the goods. Once approval is granted for the return of the goods. You will be required to pay for the return postage (unless we have accidentally sent you the wrong item). Once the item is returned we will then refund the money for the item. You will be required to register and insure the item on the goods. If this is not done we will not be held responsible for goods that are sent for return that are lost or damaged if not insured or registered.

If you are returning a product or order to us for a refund & in some exchange cases. (excluding if the issue is our fault) the refund amount you receive will be for the goods only. Freight cannot be compensated. Please also be aware that the freight that we charge you in order checkout or invoice in cases can be less or substantially less than what we actually pay the courier or postal network. If this is the case then you may be required to forfeit our actual freight cost from the refund amount you will receive. This case may apply more so to (but is not limited to) International and outback Australia deliveries or deliveries that contain large items. The best way to know what you will receive back is to contact us via email first before returning items.

3. INTERNATIONAL Orders - We do not generally take credit card as payment for international customers outside Australia that are not enrolled in the Verified by Visa or Mastercard Secure Code program, However we have other payment options available such as Bank Transfer

If delivery is outside of Australia - for some countries your government may impose a customs levy or tax, we have no idea about these and if you will or will not get charged tax. You will need to investiage this before you order.

4. Questions - Any questions in regards to our policy please email us at: sales@dineachook.com.au

5. Privacy Policy - We store for any such period of time when you place an order through our secure server, your name and personal contact details that you submit when placing an order on our site. If placing an order you may be automatically subscribed to our mailing list in which we do not use under any circumstances for any reason other than to promote our products or services only to the subscribed.  Under no circumstance will we forward your details on to any third party other than your name, address and phone number to the parties involved with the delivery of the order. Or if an order is believed or found to be fraudulent in regards to credit card payments or other method of payment we may forward the details supplied onto the banks, Police and any other party that has an interest in the transaction.

When you visit our web site our web server automatically logs certain non-personally identifiable data about your visit. this data consists of the time of your visit, your domain name or IP address, the browser and the operating system you use, the pages you visit and any links you follow to or within our web site etc.

6. Security - When you shop on our online website, you will find our website is safe and secure. We have the appropriate SSL Certificate for extra protection to you the consumer and us as a merchant.

9. Delivery Policy: We use a range of shipping agents such as, Australia Post, Startrack Express and Australian Air Express. If any goods arrive broken please contact us and we will happily discuss return of your item for a replacement.

For delivery time we usually ship pretty quickly however service times for delivery can depend upon where you are located and the method of service we need to use for the goods you have ordered. If you would like an estimated delivery time simply contact us. In most cases your item is shipped the next business day after recieving your payment.