We are a family business in Townsville, Queensland, and we ship to New Zealand direct from our own warehouse. Whether it is a question about which feeder suits your flock, a drinker cup that is not behaving, or something about an order, we answer our own emails and we reply within one business day.
Email or the form below
The quickest way to reach us. Use the form below, or email support@dineachook.com.au for anything: product advice, orders, invoices and warranty.
For an order or warranty question, include your order number. For a feeder or drinker that is not working as it should, a photo tells us more than a paragraph, and most cup problems are sorted in one reply.
Prefer to talk?
Our Australian 1800 number cannot be dialled from New Zealand, so do not pay for an international call. Send us your number and a good time, and we will ring you. Callbacks are available Monday to Thursday, 9am to 3pm Queensland time, which is 11am to 5pm in New Zealand (an hour later during New Zealand daylight saving). We are closed Friday, weekends and public holidays.
Warranty
Feeders and the drinker components Dine-A-Chook manufactures carry a 3-year warranty; Lubing cups and nipples 12 months. Full terms are on the warranty page. To make a claim, email us your order number and a photo of the problem.
Our other stores
Buying for an address outside New Zealand? Dine-A-Chook Australia, Dine-A-Chook USA and Dine-A-Chook UK each ship locally.