Shipping Information for New Zealand Customers
Welcome to Dine-A-Chook's shipping page for our valued New Zealand customers. We are committed to delivering your orders promptly and securely from our Distribution Warehouse in Townsville, Australia. Please review our updated shipping details and terms below to ensure a smooth delivery experience.
Shipping Rates and Options
Flat Rate Regular International Shipping: Starting from $18 NZD for orders under $399 NZD. This option does not include transit insurance.
Flat Rate International Shipping with Insurance: Starting from $29 NZD for orders under $399 NZD. This option includes transit insurance for protection against loss or damage during delivery.
Free Standard International Shipping: Available for orders over $399 NZD. However, certain heavy and bulky items may not qualify for this offer. If your order total exceeds $399 NZD and shipping charges still apply at checkout, it is likely due to a 'Fixed' Shipping cost associated with one or more selected items (e.g., 5 x 50 Bird Netting Rolls).
International Express Shipping: Calculated at checkout and varies based on package weight.
General Shipping Information
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All shipping methods require a signature upon delivery.
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All orders are shipped directly from our Townsville warehouse.
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Each order is assigned a tracking number for monitoring its progress during transit.
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We deliver to residential and business addresses, PO Boxes, and Parcel Lockers.
Delivery Times
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Our shipping and transit times are generally quick. However, deliveries to regional or remote areas may take longer.
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An estimated delivery time to your specific address is shown beside the rates shown at checkout.
Insurance and Damage Claims
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Insurance coverage is available through the Flat Rate International Shipping with Insurance option, starting at $29 NZD for orders under $399 NZD.
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If you receive a damaged item, please contact us within 3 working days using the contact form. Failure to do so may void the insurance and result in claim rejection.
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At our discretion, damage claims may be settled by:
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Replacing the item with an identical product
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Refunding the total order value
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Change of Mind Policy
Read more in our Return & Cancellation Policy.
Additional Information
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Orders are shipped Monday to Friday.
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Once your parcel leaves our warehouse, we have no control over its transit. Any complaints regarding delivery should be directed to the relevant postal service.
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A tracking number will be emailed to you once your items are shipped, allowing you to monitor your order's progress.
We strive to ensure your orders are processed and dispatched promptly, aiming for the quickest possible delivery times while maintaining the quality and care you expect from Dine-A-Chook. If you have any questions or need further assistance, please do not hesitate to contact us.